Policies

CANCELLATIONS

CANCELLATION BY CUSTOMER
Please note that once your order has been placed, you can cancel it within 24 hours of placing the order, and 5% of the total order value will be deducted.
Cancellation of order beyond 24 hours will be treated as a Return, and charges for the same will be levied.


CANCELLATION BY THE PINK BOX
Please note that there may be some orders that we may be unable to accept. You will be notified regarding the same within 24 hours of placing the order.

 

RETURNS
1. For The Pink Box Subscriptions

Since The Pink Box is specially customized as per the requirements of each subscriber, we levy a Cancellation Fee.

  • Box not shipped - 5% of total order value
  • For 1 Time Purchase
    • If your Pink Box has not been shipped, we levy a charge of Rs. 75 per box. 
    • If your Pink Box has been shipped, we levy a charge of Rs. 150 per box.
  • For 3 Month Subscription
    •  No. of Boxes Delivered Refund Amount
      1 Rs. 740
      2 Rs. 340
      3 Not Applicable
  • For 6 Month Subscription
    •  No. of Boxes Delivered Refund Amount
      1 Rs. 1820
      2 Rs. 1450
      3 Rs. 1100
      4 Rs. 730
      5 Rs. 360
      6 Not Applicable
  • On orders that do not contain any variant of The Pink Box, we will offer replacements. We will be unable to provide a return or full refund.
2. For other Products

Due to Safety and Hygiene reasons, we do not entertain exchange or returns of the following products -
1. All Biodegradable Pads by Saathi
2. All Biodegradable Tampons by MiraiMe
3. All Menstrual Cups by elacup
4. All Roll-Ons & Essential Oils by Herb Tantra
5. Crampfree Period Pain Relief Patches
6. NBAN Anti-Nausea Wrist Band - All Colours
7. P-Joy Urination Funnels
8. Soothr Period Pain Relief Patches

In case of delivery of wrong or damaged product, please write in to us along with Order # and Pictures to contact@thepinkboxindia.com

 

REFUND
The refund will be sent to you within 4 weeks of us receiving the returned Pink Box, only if the box is unopened. This would include time taken by us to inspect your returned product, and the time taken by your credit card company/bank to process the payment. The amount will be refunded through the same payment method chosen by you while subscribing to The Pink Box.
If you have used an international credit card to make payment, Crimson Fuchsia Retail LLP will not be responsible for any transaction charges on the refund issued. We will only refund the amount displayed in INR on our website. The time taken to process the refund could be up to 7 working days.

 

DEFECTIVE OR DAMAGED PRODUCTS
In case any of the contents in the box are defective or damaged, please get in touch with us within 4 days of receiving the box. After inspecting the condition of the goods, we will process an exchange or refund request. If the product is not found to be defective, we will treat it as a Return Order and charges will be levied accordingly.
Since we seal each and every box before dispatch, kindly do not accept delivery of any box whose seal has been broken.

 

SHIPPING POLICY
Every Pink Box is customized and shipped within 2 days of receiving the order.

An additional shipping fee of Rs. 50 is levied on The Pink Box, Rs. 40 on Intimate Hygiene Wash & Foam, and Rs. 20 on Pain Relief Patches.